Question 1

What is the Support at Home program?

Accepted Answer

Support at Home is Australia’s updated aged care program that helps older adults receive personalised care while continuing to live safely and independently at home. It replaces the old Home Care Package system and offers simpler funding and more flexible support.

Question 2

How do I get started with home care services?

Accepted Answer

Start by contacting My Aged Care to arrange an assessment. Once approved, SAHP Care can help you create a care plan, organise services, and manage your funding so you can begin receiving support quickly.

Question 3

What services can I receive at home?

Accepted Answer

Services may include personal care, nursing, cleaning, meal preparation, transport, companionship, and specialised support. Your care plan is tailored to match your individual needs and goals.

Question 4

How much will home care cost me?

Accepted Answer

Costs depend on your funding level and personal circumstances. With SAHP Care, we keep fees transparent and help you understand exactly how your budget is used so there are no surprises.

Question 5

Can I choose my carers and services?

Accepted Answer

Yes. You have the freedom to choose the services and support workers that suit your lifestyle and preferences. We work with you to make sure your care feels comfortable and personal.

Question 6

Where can I find more help or guidance?

Accepted Answer

Our Knowledge Hub, FAQs, and friendly team are always here to help. If you’re unsure about anything, simply contact us and we’ll guide you step-by-step.